This guide provides information for professionals and organizations interested and/or involved in buying, providing, or advising in ICT, business processes, and shared services. The report helps to understand better the local conditions and opportunities in the ICT sector in Kosovo and to get to know the relevant local companies, persons, and sector support organizations.

The Outsourcing Destination Guide Kosovo is produced in cooperation with GIZ, ITP Prizren, and leading local ICT and service delivery organizations. The information we present is based on over 50 different documents, articles, research papers, statistics, and other resources (given in the texts) from local organizations and media, government organizations, regional and international sector experts, to international organizations such as the International Monetary Fund or the Worldbank Group. 

We  would  like  to thank all of our partners, including GIZ and ITP Prizren, and the authors for their contributions to the Outsourcing Destination Guide Kosovo.